When you’re in the hospitality industry, ensuring you have an identifiable, quality and quantifiable point of difference is probably one of the most important aspects in attracting business.
Considering New Zealand’s strong coffee culture, you’d think a quality coffee experience would be top of the menu for accommodation providers. And this is very much the case for Wellington’s Village Accommodation Group – headed by former national president of Hospitality NZ Adam Cunningham.
Adam believes guests and staff should be exposed to the very best the group has to offer in terms of the quality of coffee on offer. So Village’s four- and five-star Boullcott Suites and Astelia Apartment Hotel are now offering Nespresso coffee throughout rooms and in their conference facilities.
Adam Cunningham is an inveterate international traveller. He says it’s standard practice globally for hotels and guest apartments to provide a level of quality coffee in rooms.
“It’s so important to ensure both your in-room services and those within the establishment meet the needs of guests,” he says. “And today, coffee is a key element of that need.”
Adam’s previous involvement as head of Hospitality NZ had brought him into contact with Nespresso and he approached the business to provide a solution to his needs.
“Guests in four- and five-star properties expect to be treated to the very best. Nespresso has been able to provide us with a point of difference that has set us apart from other providers in the capital,” he says.
One hundred and eighty five hotel rooms within the business and a suite of conference rooms at the two establishments now have Nespresso coffee machines available for guests and staff use.
Coffee quality, convenience, ease of use and Nespresso’s commitment to sustainability are key elements of the relationship.
The Gemini double headed machines installed in reception and conference areas have the ability to pour the large volumes of quality coffee required. And this is complemented by an extensive range of 13 Grands Crus coffees, in the Business Solutions offer, to satisfy even the most discerning guests. Smaller machines in rooms are stocked with three different Grands Crus.
“Certainly the feedback from both guests and staff has been great. In the rooms, three out of every four guests are using the machines,” Adam says.
“When you offer a great cup of coffee, you are demonstrating your commitment to quality and creating a positive image of your work environment,” Adam says. “Importantly, as we do, Nespresso has a like-minded commitment to sustainability.”
Nespresso’s Business Solutions team provides customised solutions carrying out a thorough appraisal of each business’ coffee needs to suit the various areas of the premises.
“An exceptional cup of coffee is an important factor for hotel guests. Offering Nespresso coffee shows your guests that you have commitment to quality throughout” says John Ciaglia, Nespresso New Zealand Country Manager.
“Whether in the lobby, guest rooms, meeting rooms, restaurant, or bar, the Nespresso Business Solutions system integrates effortlessly into every venue while delivering consistent quality, cup after cup.”
“The feedback has been great,” Adam says. “We have great coffee, with good flavour and varieties and the machines are easy to use. Involving the staff with the coffee machines enables us to reward them too.”
Hospitality New Zealand members receive a 15% discount on any commercial machine purchased (Zenius, Gemini or Aguila models), plus a 4-drawer capsule dispenser or wooden presentation box with every machine purchased, and a Nespresso Professional Collection of crockery with an initial purchase of 600 capsules.
To find out more about Nespresso Business Solutions click here.