Membership for Hospitality Business Operators
Hospitality New Zealand is all about trying to help Hospitality Operators in as many ways as we can with their businesses. To follow are some of the ways in which we try to do this:
Legal Advice and Assistance
Hospitality New Zealand employs an in-house Legal Adviser and eight Regional Managers who are able to provide advice and assistance with most aspects of your business. This advice is available to members 24 hours per day, seven days per week via our toll-free number, 0800 500 503
. Our specialty areas are Employment and Liquor Licensing. Please refer to our Advisory Services section.
Hospitality New Zealand provides Industry advocacy at both national and local levels on all matters impacting on the business of hospitality. Please refer to our Industry News/Issues section.
Updates and Seminars
You will automatically become a member of your local Branch and from time to time the Branch will hold informative seminars and meetings to keep you up to date with issues and best practices, e.g. customer service, armed robbery survival or employment.
Generally there will be only a small charge, if any, to attend such seminars. View the current Training and Seminar information
here. Hospitality New Zealand also publishes an informative newsletter called ServiceLine which is distributed to members on a bi-monthly basis along with the delivery of sector specific e-newsletters called E-Line
that includes the latest industry news relevant to its readers and regional updates
and upcoming events.
You will have the opportunity to meet other industry colleagues at local branch meetings, functions and seminars, national sporting events or at our annual national trade show and conference.
You will have access to our wide range of preferential member offerings with leading hospitality suppliers and business partners. Please refer to our Member Benefits Directory
to view the full listing and how Hospitality New Zealand can save you money.
Hospitality Advisory Services
We are able to offer members professional legal advice at no additional charge* to the annual membership subscription and access to this service is available to you from the day you subscribe to Hospitality New Zealand. Our specialty areas are Liquor Licensing and Employment and this advice can be provided to you by either our in-house Legal Advisor - Alyn Higgins - or one of our eight Regional Managers
. We also provide advice on the preparation of Health and Safety Plans in order to meet OSH requirements, Building Warrant of Fitness and Fire Regulations.
* Charges may apply where our Legal Advisor or Regional Manager is required to travel to a mediation or hearing as your representative.
Our Employment Relations Service includes:
1. Employment Relations Advice
- Free legal advice 24 hours per day, seven days per week by way of our toll-free number. As examples, advice is available on such issues as: Public Holiday entitlements, Parental Leave, ACC entitlements, negotiations with employee unions, written/verbal warning procedures, employee dismissals or redundancies.
- Access to current hospitality industry wage rates and salaries as per our annual survey.
- Assistance with personal grievance claims and representation at mediation hearings with your costs being restricted to travel/accommodation charges if applicable.
Access to the most up to date employment documents tailored for the Hospitality Industry which include:
A. Model Employment Documents
- An application form for hiring staff
- A draft letter of offer of employment
- A variety of draft individual employment agreements, depending on the status of your employees, e.g. wages versus salary employees.
- A draft dispute resolution procedure
- A model set of house rules
These documents are available by hard copy, e-mail, fax, or via our website at no charge. Your Regional Manager
is available to assist you to use them correctly and/or to personalise them to your needs as required.
B. Information Sheets
- A guideline for establishing a Sexual/Racial Harassment Policy
- The Hospitality New Zealand Five Steps to Good Employee Relations
- A Checklist for hiring staff
- An explanation of the correct procedure for disciplinary action
- Employee entitlements for Public Holidays
- Parental Leave
2. Liquor Licensing Advice
Similarly, our Legal Advisor and Regional Managers are able to provide you with advice about Liquor Licensing matters. For example:
- How best to deal with objections to your licence application.
- What the chances of being successful in applying for a variation to your liquor licence might be.
- Assistance with Special Licence applications.
- Clarification of your rights to trade on special days, eg ANZAC day, Easter Friday, Christmas day.
- Clarification of who is able to drink on your premises - in terms of minors.
We are also able to provide you with guidance on how best to work with your local authorities regarding your liquor licence. Our Regional Managers are involved with Local Liquor Liaison Groups and meet with relevant parties to discuss licensing matters on a regular basis. We have also been involved with the development of many Council Liquor Policies. In addition, we have a library of information regarding Liquor Licensing case law that may be valuable to you if you are having problems with your liquor licence application.
We're here to help you and this has to be the best offer for Hospitality Businesses in New Zealand!
Hospitality Business Resources:
We have over 90 resources on employment, liquor licensing, general hospitality issues.
Essential Employment Pack (EEP)
1.1 Essential Employment Pack
1.2 Good Employer Relations
1.3 Writing a Job Description
1.4 Employment Status
1.5 Offering Employment
1.6 Offering Employment Flow Chart
1.7 Application Form Template
1.8 Letter of Offer Info Sheet & Template
1.9 Individual Employment Agreement Info Sheet & Template
By law every employee must have a written Employemnt Agreement - this is also the best way to protect your buisness. Hospitality New Zealand makes this easy for you and for you to update employment agreements as and when the law changes. For example, when the 90-day trial period was introduced we added this to our template Employment Agreement as well as developed a Trial Period Info Sheet.
1.10 Model House Rules
1.11 Disciplinary Procedures
1.12 Sexual Harassment Policy Info Sheet & Template
1.13 KiwiSaver - Employer Obligations
Individual information Sheets and Templates
2.2 Creating Honesty in the Workplace - Tips for Employers
2.3 Trial Periods
2.4 Pre-Employment Trial Info Sheet & Letter Template
2.5 Offering Accommodation to Employees
2.6 Drug Testing in the Workplace
2.7 Parental Leave
2.8 Reference Check Template
2.9 Reference Check Phone Template
2.21 - 2.34 Job Description Templates (Key Positions)
Hospitality New Zealand has identified 14 positions in the hospitality industry and prepared sample job description templates that can be customised to your specific needs. They can also be used to evaluate the performance of your staff.
3.1 Union Access - Employer Obligations
4.1 Buying or Selling your Hospitality Business
4.2 Buying a Business Flow Chart
4.3 Selling a Business Flow Chart
9.1 Annual Holidays - Employer Obligation
9.2 Holidays Act - Employer Obligations info Sheet and Flow Chart
9.6 Holidays Act - Recording Requirements
9.10 Christmas, New Years Holiday Employer Obligation
General Info Sheets
11.1 Music in your Buisness - Copyright and Obligations
11.2 Profit Margins
11.3 Armed Hold-Up Safety Sheet and Incident Recording Template
11.5 Human Rights Act
1.21 Food Safety During an Emergency
Health and Safety Resources
H.1 Emergency Procedures
H.2 Induction Checklist
H.3 Injury and incident & Investigation Form
H.4 Injusry and Incident Report Form
H.5 Safety Discussions
H.6 Training Plans
H.7 Hazard Register Template
H.8 Hospitality Hazard Register
H.9 Set of four ACC/OSH Booklets to assist buisnesses with Health & Safety
Hospitality New Zealand recognises that health and safety compliance issues are a significant challenge for small to medium sized buisnesses and has worked with ACC to deliver four simple work books to help you develop your own health and safety programmes for your business.
Liqour Licensing Resources
10.1 Licensing Visit Rights and Obligations
10.2 General Regulatory Visit Rights and Obligations
10.3 Christmas Day, Easter and Anzac Day - Sale of Liquor Restrictions
It is important to understand your responsibilities under the Sale of Liquor Act, especially when there are specific restrictions on the sale of alcohol on Christmas Day, Good Friday, Easter Sunday and Anzac Day. Hospitality New Zealand provides practical advice to ensure you have a clear understanding of your legal requirementsand offers 24/7 advice on preparing special license applications and other specific inquiries on the sale of liquor to keep your business operating.
10.5 Guide to Checking Identification
10.6 Trespass Notice
10.7 Host Responsibility
10.8 Notice of Employment of Manager Template
10.9 Acknowledgement of Responsibility to Check ID Template
10.10 Special License
10.11 Controlled Purchase Operations
10.12 Guidelines for Dealing with Intoxication and Place of Safety
10.13 Drug Assisted Sexual Assault
10.14 Internal Controlled Purchase Operations
10.15 Employers who have an LLA Hearing