Training and Seminar Calendar - Book today!

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November 2017

Tuesday 21 November

Managing Challenging and Toxic Personalities in the Workplace Workshop (Napier)Managing Challenging and Toxic Personalities in the Workplace Workshop (Napier)
3b. Hawkes Bay

This workshop focuses on some of the challenges associated with leading a team of people and how to cope with the frustration of someone who seems determined to make things particularly difficult.

Customer Service and Handling Complaints Workshop (Napier)Customer Service and Handling Complaints Workshop (Napier)
3b. Hawkes Bay

This session focuses on creating an exceptional customer experience by focusing on how to provide great customer service and how to successfully turn a protentional negative into a positive when it comes to customer complaints.

Tuesday 28 November

Talking Teams Workshop (Queenstown) FULLTalking Teams Workshop (Queenstown) FULL
6c. Central Otago

This workshop is focused on how to create a strong team culture within your business and minimise issues around the classic us and them attitudes!!

Customer Service and Handling Complaints Workshop (Queenstown) FULLCustomer Service and Handling Complaints Workshop (Queenstown) FULL
6c. Central Otago

This session focuses on creating an exceptional customer experience by focusing on how to provide great customer service and how to successfully turn a protentional negative into a positive when it comes to customer complaints.

December 2017

Monday 4 December

Licence Controller Qualification - South Canterbury
5d. South Canterbury

Course attendees will be issued with the assessment and an addressed envelope with which to return their assessment.

Tuesday 12 December

Host Responsibility Training - Hanmer
5a. Canterbury

Stay above the law - compliance through customer service.

Wednesday 13 December

Host Responsibility Training - Kaikoura
5a. Canterbury

Stay above the law - compliance through customer service.

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