Smart Leadership Workshops


'Talking Team' Leadership

 
How to create a successful and cohesive team culture in your workplace. This workshop is suitable for both upcoming and experienced leaders, and those who are creating a new team or currently leading an established team.

Do you struggle to get the whole team on "the bus"? Do you have a couple of individuals who seem to want to sabotage the team dynamic? Do you have challenges with an "us and them" mentality between the front and back of house? Do you get mixed messages from both sides of the pass? Then this is the workshop for you!

Following on from our successful courses - Performance Management, Having Difficult Conversations and Dealing with Toxic Personalities - our latest workshop is focused on creating a strong team culture in your business.

Suitable for both emerging and established managers this workshop will include both individual and group work and will be facilitated by Marg Main.

The cost for members is $45 per person for members, $80 for non-members.

Click here to register online today!

 


Managing Difficult and Toxic Personalities in the Workplace

Leading a team is never a simple exercise and it can be extremely frustrating when you get someone on board who seems determined to make things really difficult!

The session will focus on key strategies such as communication, personality and work styles, outside influencers and creating the right culture built on trust in the workplace to help us better identify and manage these challenging staff members.

Suitable for both emerging and established managers this workshop will include both individual and group work and will be facilitated by Marg Main.

The cost for members is $45 per person for members, $80 for non-members.




Managing and Motivating your Staff

This is a three hour workshop focusing on the challenges of managing a team diverse individuals. Do your staff take every opportunity to suggest another coffee, encourage customers to have a dessert or sell more sides to a table?

Turning Tables and Hospitality New Zealand present a national seminar series on customer service with a sales focus. This energetic two to three hour seminars will motivate your team to improve profits and your customers' experience. Suitable for managers and supervisors, this workshop will include:

  • What does leadership of a team involved?
  • What challenges do you need to meet when managing people?
  • Ideas to help you understand your management personality style
  • Understand the different personalities and the communication styles in your team and how to get the best performance from them and motivate them
  • Tips on delegation and leadership

The cost for members is $45 per person for members, $80 for non-members.




Recruit Right

This workshop is focused on the early stages of the employment relationship �€� recruitment, interviewing, induction and an effective use of the 90 day trial period.

These are key times that can ensure the staff you employ will fit in well with your business culture and your current team, but that you also do your part to help them settle into their new role.

This workshop is particularly aimed at those new to recruiting staff but will also provide a good refresher to those managers who are already involved in the recruitment process.

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.



Developing a Sales Focus within Your Team

Do your staff take every opportunity to suggest another coffee, encourage customers to have a dessert or sell more sides to a table? This energetic workshop will motivate your team to improve profits and your customers' experience.

This is a three hour workshop is for managers and supervisors to help them focus on creating a sales culture within your front of house team. To understand the principles of marketing, how these relate to your staff as sales people. Helpful tips and tricks will encourage your staff to enhance their customer service and sales skills and therefore help increase the business bottom line.

The cost for members is $45 per person for members, $80 for non-members.

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.



How to Have Those Difficult Conversations

Register now for this smart leadership workshop and find out how to get your staff on board.

The first part of this workshop will focus on the attributes of inspirational leaders and how you as a leader can develop your leadership style to keep your team motivated and engaged.

The second part of this workshop will be a 'hands on' small group exercise looking at how to use various leadership styles to handle sticky situations and how to have successful difficult conversations. The focus will be on leading from the front and creating positive outcomes.

This is an excellent follow on session from the recent Performance Management workshops and is suitable for existing and upcoming leaders.

The cost for members is $45 per person for members, $80 for non-members.

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.



Performance Management Workshop - "From Chaos to Calm"
Understanding poor performance and how to handle it effectively

This three hour workshop designed for owners, managers and supervisors will assist you to not only identify, understand and deal with poor performance within your team but also give you some ideas to put in place to prevent performance issues from developing in the first place.

Topics Include:

  • Performance Management - what is involved?
  • What performance issues do you currently face within your team?
  • Know what you are dealing with - what constitutes poor performance, misconduct, serious misconduct?
  • Understanding the process for managing poor performance.
  • How to put a formal performance improvement plan in place.
  • Getting the disciplinary process right - becoming comfortable with the legal requirements.
  • How to set up for success - starting and maintaining a positive employment relationship with your team.

The cost for members is $45 per person for members, $80 for non-members.

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.



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