Smart Leadership Workshops

Leadership 101 Workshop: Stepping up into Leadership

Becoming a leader of a diverse team of staff can be quite a daunting experience for many people. This full day workshop aims to provide you with a variety of tools and ideas to make the “step up” a little easier and a whole lot more fun!
The focus of the day will be on the 3 P’s – People, Process and Performance and how to create a solid foundation for you, your team and for the business.

Some key areas that will be covered include:

  • Employee Expectations – the process of employment. Getting the right people, in the right role, doing the right thing at the right time!
  • Setting up for Success – creating an effective shift with an enthusiastic and motivated team.
  • Managing Meetings – in a leadership role you are going to be in meetings – how can you ensure they are time well spent not time forever wasted!
  • Super Service – training tools and resources to create consistent systems and capable teams.
  • Know your Numbers – taking responsibility and getting financially savvy – understanding how to assist with managing the bottom line.
  • Confident Communication – understanding your role in creating clear communication and how to deal with the potentially awkward and difficult situations.

The cost is $95 for members and $150 for non-members.



Talking Teams - 3.5 hour workshop

Development of this workshop funded by



Suitable for owners, managers and supervisors with established teams but also extremely useful for those about to create a new team of staff

This workshop is focused on how to create a strong team culture within your business and minimise issues around the classic us and them attitudes!! Areas covered include:

  • What defines a high performing team?
  • What barriers can we face in developing a high performing team?
  • The various stages of team development and the expectations of leadership at each stage
  • Understanding how teams work together and the various roles within a team
  • The impacts of positive and negative leadership on the team dynamics

The cost for members is $45 per person for members, $80 for non-members.

What did some workshop attendees have to say?


"I really enjoyed every aspect of this course, it opened my mind up to new ways of thinking how other people's personalities come into play with how important they are to the business."
Attendee from New Plymouth workshop

"Amazing content which brought a few things to light. Have things to work on now and also feel encouraged. Always love your workshops!"
Attendee from New Plymouth workshop


"Really good, helped me understand more about how I actually lead, points on where I need to improve on and things I need to start doing or I haven't thought about."
Attendee from Auckland workshop


"Very accessible information - very flexible and adaptable to individual situations. Informative and motivating - made me really take a look at not only how I am doing things but how my management team is doing things."

Attendee from Auckland workshop

Click here to register online today!


To Serve or Not to Serve - 3.5 hour workshop


Suitable for all bar and front of house staff working in an On Premise environment (especially those new to our industry or from overseas)

The workshop focuses on giving your front line staff the knowledge and skills to understand when to say yes and perhaps more importantly when to say no when working in a licensed venue! Areas covered include:

  • What challenges do the staff face working in a licensed premise
  • An overview of the legal side of alcohol service including the various conditions of an on license and their role in Host Responsibility
  • Effective techniques for managing groups in an On Premise environment
  • Minors - how to spot, how to manage and the law including information regarding the CPO (Controlled Purchase Operation) process
  • Intoxication - how to prevent, spot, manage and the law
  • An overview of the fines that could affect staff, the manager and the business including the 3 strike rule
  • An introduction to the online tool ServeWise developed by the HPA - the benefits and how to sign up and use
  • An overview of the various resources available to assist them in their roles

The cost for members is $45 per person for members, $80 for non-members.


What did some workshop attendees have to say?

 

"Instructor was awesome and information provided was clear and informative."
Attendee from Auckland workshop

"Great course. Marg was very down to earth and easy to relate to - definitely recommend. Informative and constructive."
Attendee from Dunedin workshop

"Really clear information - well-presented and not overwhelming. Having it as a small group made it easier to be able to ask questions."
Attendee from Hamilton workshop

Click here to register online today!


Managing Challenging and Toxic Personalities in the Workplace - 3.5 hour workshop

Development of this workshop funded by




Suitable for both emerging and established managers and owners and useful for both the front and back of house

This workshop focuses on some of the challenges associated with leading a team of people and how to cope with the frustration of someone who seems determined to make things particularly difficult. Areas covered include:

  • Communication in the workplace - understanding the different ways we communicate and the benefits of good communication vs the impact of poor communication
  • Developing a culture of trust within our business
  • Methods and techniques to resolve conflict
  • The different types of difficult issues and toxic personalities that we might find in the workplace and practical solutions for addressing these situations.

The cost for members is $45 per person for members, $80 for non-members.



Managing and Motivating - 3 hour workshop


Suitable for managers who are both new to leading teams and those with a bit more experience and suitable for both back and front of house


This workshop focuses on how to create a self motivated team of staff through effective communication and strong leadership. Areas covered include:


  • What challenges do you face when it comes to managing your team?
  • What does effective leadership of a team involve?
  • Tips on how to become a better delegator
  • Understanding your management communication style and how this can impact the teams motivation and performance
  • Ideas to help understand why some of your team don't think like you!!


The cost for members is $45 per person for members, $80 for non-members.



Recruit Right - 3 hour workshop


Suitable in particular for those new to recruiting staff, but could also provide a good refresher to those managers already involved in the recruitment process

This workshop is focused on the early stages of the employment relationship - recruitment, interviewing, induction and the effective use of the 90 day trial. These are key times to ensure that you get the right staff, in the right role, doing the right thing, at the right time!! Areas covered include:

  • The process of employment
  • Ideas around effective recruitment advertising
  • Creating an effective interview environment including useful questions
  • What makes an effective and efficient induction?
  • Utilising the 90 day trial period from recruitment to retention!!

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.


Train the Trainer: An A to Z of Ideas for In House Training - 3.5 hour workshop


Suitable for staff, supervisors or managers of both the front and back of house who are involved in training their teams

It's that tricky question of whether training is viewed as an investment or a cost? This workshop focuses on providing a quick overview of how to ensure that on the job training is adding value to both your staff and to the business. Areas covered include:

  • The Value and Benefits of Training
  • Identifying your training gaps
  • The traits of a great trainer and identifying these in your staff
  • Understanding how different people learn
  • Putting together a training session - what should you include
  • Measuring the impact of training - did that investment pay off?

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.


Developing a Sales Focus - 3 hour workshop


Suitable for front of house supervisors and managers in food and beverage venues

This workshop focuses on providing ideas and tools to assist you in developing a sales culture within your team of staff. Areas covered include:

  • Incorporating sales into the customer service experience
  • Some key areas of focus to assist your staff with the sales process
  • How do we ensure that our in house sales focus fits with the marketing of the business
  • Tips and tricks around a Recipe for Sales Success including useful Sales phrases
  • Sales Incentives - utilising the "carrot technique" to motivate your team

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.


Effective Leadership & how to have those Difficult Conversations - 3.5 hour workshop


Suitable for both existing and up and coming managers and supervisors in both front and back of house roles

This workshop looks at how to develop the key skills of effective leadership with an emphasis on how to have some of the difficult conversations that will arise, to ensure a positive outcome for all. Areas covered include:

  • Manager vs Leader - is there a difference?
  • Inspirational Leadership - the different styles of leadership and what would best suit you and your team
  • Adapting your Leadership style to suit various situations
  • Leadership in Practice - handling sticky situations and uncomfortable conversations
  • Removing obstacles to prevent our day becoming difficult!

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.


Performance Management: From Chaos to Calm - 3.5 hour workshop


Suitable for owners, managers and supervisors from both front and back of house


This workshop is focused on assisting you to identify, understand and deal with poor performance within your team, but perhaps more importantly to put some measures in place to prevent it from developing in the first place. Areas covered include:


  • What performance issues do you currently face?
  • Setting up for success - starting and maintaining a positive working relationship with your team
  • What happens when we hit a bump in the road - what are we dealing with - poor performance, misconduct, serious misconduct?
  • Understanding the difference between managing poor performance and misconduct issues
  • Getting the disciplinary process right - becoming comfortable with the legal requirements
  • Some practical examples of how to go about dealing with the issues

There are no scheduled seminars at this stage, but if you are interested for yourself and or your staff please contact us on 0800 500 503 or email nsc@hospitalitynz.org.nz.



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